Monday Number Membership Terms

Last updated: 1 October 2026

Monday Number is a trading name of Webstem Ltd (company no. 12323064), 104 Conduit Road, Stamford PE9 1QL, United Kingdom ("Webstem", "we"). These terms apply to every Monday Number membership. "You" means the business that joins.

Monday Number is for businesses. By joining you confirm you are acting in the course of a business and not as a consumer.

1.How these terms fit with other documents

1.1These terms, your order (the checkout page or invoice) and any Statement of Work ("SoW") we agree with you together form the contract between us.
1.2If a SoW conflicts with these terms, these terms apply, unless the SoW names the clause it changes and both of us have agreed that change in writing.
1.3A SoW describes scope only. It does not create any guarantee, deadline or payment obligation beyond what these terms say.

2.Term

2.1The membership runs for 12 months from the date we receive your payment (the "Term"), unless your order says otherwise.
2.2It does not renew automatically. Any renewal is by written agreement at the price that applies at the time.

3.What the membership includes

3.1One build sprint, where your order includes it, scoped in a SoW (the "Build Sprint").
3.2A one-hour call with us each month. By agreement a call may be replaced by support given in writing, voice note or recorded video.
3.3Direct access to us by message for questions about your Monday Number and the work under these terms. We aim to reply within two working days. This is reasonable-use access and not a service level commitment or an on-call service.
3.4A screen-recording lane: you send a recording of a problem and we reply with a suggested fix.
3.5Access to the member community, recordings of group sessions, and introductions to other members where useful.
3.6A quarterly in-person event. Travel and attendance costs are yours. Not attending an event or a call does not give rise to a refund or credit, and unused calls do not carry over.
3.7We may change the format, timing or tools used for the community, calls and events, provided the overall membership is not materially reduced.

4.Fee and payment

4.1The Fee is the price shown on your order and is payable in full in advance unless your order sets out instalments. Work starts when payment has been received in cleared funds.
4.2The Fee is exclusive of VAT. If VAT is chargeable it is added at the applicable rate.
4.3The Fee is non-refundable except where clause 13.5 says otherwise.
4.4If any amount is overdue we may suspend all services until it is paid, and statutory interest applies to the overdue amount.
4.5Anything outside the membership and the agreed SoW is quoted separately and needs your written approval before we start.

5.The Build Sprint

5.1The Build Sprint covers only what its SoW lists as in scope. Anything listed as out of scope, or not mentioned, is not included.
5.2Changes to scope need written agreement from both of us. We may treat a material change as a new sprint.
5.3The Build Sprint is complete when the completion items in the SoW are met. It is also treated as complete if you use the deliverables in live operation, or if you do not send written, specific reasons for rejection within 10 working days of us telling you it is ready.
5.4Dates are estimates. Time lost waiting for access, decisions, approvals or information from you or your suppliers extends any estimate and is not a breach by us.
5.5If something in the SoW depends on a third party allowing it (for example an API that does not offer a function), and they do not, we will propose the nearest workable alternative. That item is then treated as delivered by the alternative, or removed by agreement.
5.6The Build Sprint must be started within the Term. It has no cash value if unused.

6.What you agree to do

6.1Give us timely access to the accounts, data, people and decisions needed, and name one person who can approve work.
6.2Make sure the information and instructions you give us are accurate and that you are entitled to share them.
6.3Review drafts and outputs during any approval period and tell us promptly about anything wrong.
6.4Comply with the terms of the third-party tools you use and with marketing, privacy and data protection law for everyone you contact.
6.5You are the sender of every message that goes out through your accounts. You are responsible for who is contacted, what is said, and your right to contact them.

7.AI output and results

7.1The work uses AI models. AI output can be wrong, incomplete or off-tone. You are responsible for supervising it and for deciding when anything moves from human approval to running automatically.
7.2We do not guarantee any particular result, including leads, sales, revenue, or movement in your Monday Number.
7.3If we have offered you a specific commitment on results in writing in your order or SoW, that commitment applies exactly as written there and is your only remedy for results.
7.4We are not liable for messages sent through your accounts, for restrictions, suspensions or limits applied by any platform to your accounts, for email deliverability, or for opportunities lost because a message was or was not sent.

8.Third-party tools and running costs

8.1You pay for your own subscriptions and usage, including automation platform credits, AI model usage and hosting for anything built for you. We will tell you the expected running costs before go-live.
8.2We are not responsible for outages, price changes, API changes, policy changes or errors in third-party services.
8.3If a third-party change breaks something we built, during the Term we will make reasonable efforts to fix it within the membership. Substantial rework is a new SoW.

9.Who owns what

9.1You own your data, your content, and your accounts.
9.2We own, and keep, everything we bring to the work or develop as general tooling: code, hosted services, prompts, rules, templates, frameworks, methods and know-how, including improvements made during the work ("Webstem Materials").
9.3Once the Fee is paid in full, you own the configuration we build inside your own accounts for you (for example your automation scenarios and spreadsheets), excluding any Webstem Materials they use or call.
9.4We grant you a non-exclusive, non-transferable licence to use the Webstem Materials that the deliverables depend on, for your own internal business, during the Term. Hosting, maintenance and use of Webstem Materials after the Term need a renewal or a separate support agreement.
9.5You may not copy, resell, sublicense or reverse engineer Webstem Materials, or give them to a third party to build a competing service.
9.6We may use what we learn, and build similar or identical solutions for other clients, provided we do not disclose your confidential information.

10.Confidentiality and community

10.1Each of us will keep the other's confidential information confidential, use it only for the membership, and protect it with reasonable care. This continues for three years after the Term.
10.2This does not apply to information that is public, already known, independently developed, or that must be disclosed by law.
10.3Group sessions may be recorded and shared with other members. One-to-one calls may be recorded for our working notes and are not shared outside Webstem without your consent.
10.4What other members share in the community is confidential to the community. You will not use it outside the community or approach other members commercially without their consent.
10.5Treat other members with respect. We may remove anyone from the community for abusive, unlawful or disruptive behaviour.
10.6We may name you as a member and describe the work in general terms. We will ask before publishing a named case study or any figures.

11.Personal data

11.1For personal data in your systems (for example your leads and customers), you are the controller and we are your processor. We process it only on your instructions and only to provide the services.
11.2We will keep it secure, keep it confidential, help you respond to requests from individuals and regulators, tell you without undue delay if we become aware of a breach, and delete or return it at the end of the Term on request.
11.3You authorise us to use sub-processors needed to deliver the work, including AI model providers, hosting providers and automation platforms. We remain responsible for them as the law requires. Data may be processed outside the UK with appropriate safeguards.
11.4You confirm you have a lawful basis to hold the data and to contact the people in it.
11.5The Data Processing Schedule below forms part of these terms and applies whenever we handle personal data on your behalf.
11.6How we handle your own contact and billing details is set out in our Privacy Notice.

12.Liability

12.1Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything that cannot be limited by law.
12.2Subject to that, we are not liable for loss of profit, revenue, business, contracts, goodwill, data or anticipated savings, or for any indirect or consequential loss.
12.3Subject to clause 12.1, our total liability under or in connection with these terms and all SoWs, however it arises, is limited to the Fee you have paid in the 12 months before the claim.
12.4Any claim must be notified to us in writing within six months of the event giving rise to it.
12.5You will cover our losses arising from claims by third parties that result from your data, your content, your instructions, or messages sent through your accounts.
12.6All warranties and terms not written in these terms are excluded as far as the law allows.

13.Ending the membership

13.1Either of us may end the membership by written notice if the other commits a material breach and does not put it right within 14 days of being asked in writing.
13.2Either of us may end it immediately if the other becomes insolvent or stops trading.
13.3We may suspend or end it if payment is overdue, if our access is misused, or for serious or repeated breach of clause 10.
13.4You may stop using the membership at any time. No refund is due.
13.5We may end the membership for our own reasons on 30 days' written notice. If we do, or if you end it under clause 13.1 because of our breach, we will refund the Fee pro rata for the full months remaining in the Term, less the stated value of the Build Sprint if it has been started. This is the only case in which a refund is due.
13.6When the membership ends, the licence in clause 9.4 ends, each of us returns or deletes the other's confidential information on request, and clauses 4, 7, 9, 10, 11, 12 and 14 continue.

14.General

14.1We are independent contractors. Nothing here creates employment, partnership or exclusivity. We may work for other clients, including in your sector.
14.2These terms, your order and any SoW are the entire agreement between us. They replace everything said or written before, including calls, messages and proposals. Neither of us has relied on any statement that is not written in them.
14.3We may update these terms for new memberships. The version in force when you joined applies to your Term unless we both agree a change in writing.
14.4You may not transfer your membership without our written consent. We may use subcontractors and remain responsible for their work.
14.5Neither of us is liable for delay or failure caused by events beyond reasonable control.
14.6If part of these terms is found unenforceable, the rest continues. A delay in enforcing a right is not a waiver. No one other than the two of us has rights under them.
14.7Notices are sent by email: to us at david@webstem.co.uk, to you at the email address on your order.
14.8These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
14.9You accept these terms by paying the Fee, by signing a membership agreement, or by confirming acceptance in writing, whichever happens first.

Data Processing Schedule

This schedule forms part of the Membership Terms. It applies where Webstem processes personal data on a member's behalf (for example a member's leads, customers or staff) while delivering the membership or a SoW. The member is the controller and Webstem is the processor.

1.Subject matter and duration. Processing needed to deliver the services, for the Term and any agreed support period after it.
2.Nature and purpose. Reading, organising, analysing, drafting and sending communications, reporting, and building and running automations, as described in the SoW.
3.Types of data. Names, job titles, employers, business contact details, message and email content, event registration status, and similar business contact data. We do not ask for special category data and you should not send it to us.
4.People concerned. The member's prospects, customers, event attendees, suppliers and staff.
5.Instructions. We process the data only on the member's documented instructions, including these terms and the SoW, unless the law requires otherwise. We will tell the member if we think an instruction breaks the law.
6.Confidentiality. Everyone we authorise to handle the data is bound by confidentiality.
7.Security. We use appropriate technical and organisational measures, including access controls, encrypted connections, keeping credentials out of source code, and limiting access to those who need it.
8.Sub-processors. The member gives general authorisation for sub-processors needed to deliver the work: AI model providers, cloud hosting, automation platforms and workspace tools. A current list is available on request. We will tell the member before adding or replacing a sub-processor, and the member may object on reasonable grounds. We put equivalent obligations on each sub-processor and remain responsible for them.
9.International transfers. Some sub-processors process data outside the UK. Where they do, we rely on UK adequacy regulations or the UK International Data Transfer Agreement or Addendum.
10.Helping the member. We will help the member, as far as reasonably possible, to respond to requests from individuals and to meet its obligations on security, breach notification and impact assessments.
11.Breaches. We will tell the member without undue delay after becoming aware of a personal data breach affecting its data.
12.End of processing. At the end of the services we will delete or return the data at the member's choice, unless the law requires us to keep it.
13.Audit. We will give the member the information reasonably needed to show we meet this schedule, and allow one audit a year on reasonable notice, at the member's cost.